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Terms and Conditions

Placing Orders

SS Custom Cycle Inc. uses a secure server to provide you with a safe and simple way of ordering on-line. We have designed our website to simplify the search process and ordering procedures for our customers. Once you place your order you receive an order confirmation via e-mail, your order will then be processed and shipped ASAP. Items noted with “Free Shipping” will be sent ground or similar service at SS Custom Cycles discretion.  Items not including Free Shipping will be sourced and shipped at the lowest price available, and charged accordingly. For items that do not include free shipping, we have provided an “add to quote” button. With this feature you can receive your delivered to the door price quote, prior to placing your order. Still not comfortable with on-line ordering? Then simply phone in your order at 845-632-2729. Thank You

All Prices on this website are listed in US dollars.

 

Discount Information:

OK here’s the deal… We discount everything if you’re checking out a part on our website and there’s no pricing listed, it’s because the manufacture restricts us from publishing or advertising a discounted prices on-line… All we can recommend is that you call or click the “QUOTE” link… You will not be disappointed

 

Terms & Conditions

Warranties:

Any and all other warranties on the products sold hereby are those made by the manufacturer. The seller, SS Custom Cycle Inc., hereby expressly disclaims all warranties, either express or implied, including any implied warranty of function or fitment for any particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products.

All products manufactured by SS Custom Cycle are warranted against defects in material and/or workmanship for a period of 90 days. This does not cover finishes such as plating, or painted surfaces with discoloration or rust. This warranty shall be limited to the repair or replacement of the part in question, which may be proven defective under normal use. We will not warranty any part that has been abused, misused, improperly installed, or modified.

Dealers or distributors are not authorized to make dispositions binding upon SS Custom Cycle Inc. We will not be responsible for any labor charges incurred in removing or replacing any part under warranty. All returns must be accompanied by a return authorization number and a copy of the purchase invoice. Parts being returned without an authorization may be refused by our receiving department.

Defective or Damaged items:

Incorrect, damaged, or missing item(s) must be reported within 48 hours of receipt. All damaged items must be returned with all of the original packaging instructions and hardware. Replacement items will not be shipped out prior to receipt and inspection of any product returned for a warranty claim.


Chrome and Other Finishes:

All items including exhausts should be thoroughly inspected within 48 hours of receipt for defects in the chrome or other damages to the finish before the installation. If any defects are detected you must notify us immediately by telephone or email. Once you have installed Chrome items they are not returnable. This does NOT include scratches or blemishes to the chrome, which as stated above must be detected and reported to us BEFORE installation begins. We hope the above is clear, if you install, item is non-returnable except for manufacturer’s defects and even then it will only be for exchange of like item. Exhaust discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc., and is not caused by defective manufacturing therefore there will be no warranty on exhaust pipes and mufflers with regards to discoloration.

Return Policy On Parts: 

Returned products must be in new, unused, uninstalled condition and include the original box and/or packaging with all tags included. Opened or installed products are not returnable except for manufacturer’s defects such as the part not fitting correctly or not functioning properly. Manufacturer defects will be confirmed once we receive the part back and it is inspected. If it is determined that the item is defective it will be exchanged for the same item. Defective returns are only exchangeable for like items. Swapping to different items or canceling entirely is not permitted. Parts are non-returnable for cosmetic blemishes if installed. Bottom line, inspect your order BEFORE you attempt to install them!! All non-defective returns must be in the original boxes in NEW (meaning never opened and never installed) and re-sellable condition or else the returned will not be accepted. Returned items that do not qualify will be returned at the customers at their expense. Non-defective return balances can be used for store credits or refunded to the original purchasing card, less restocking and associated shipping fees. Orders for Wheels, Seats, Fenders, Body Parts, Engine Components, Cables and or any other “Made To Order Part” or “Special Order Item” CANNOT BE CANCELLED and are NON-REFUNDABLE. There will be a 20% restocking fee for all non-defective returns. Please note, the original shipping charge will be deducted even if free shipping applied. No credit will be issued for labor or any other cost incurred in the installation of  a product. Returns require an RMA# (Return Manufacturer Authorization Number). Incoming shipments without an RMA# attached will be refused! Electrical parts are NON-RETURNABLE. If warranty applies, most electrical items are warranted manufacture direct. Positively no returns after 20 days.

Return Policy on Freight:

We will not be responsible for any return shipping costs on non-SS Custom Cycle manufactured parts, unless the defect is due to our own fault. If a part is being returned as a non-defective item and is being replaced or exchanged then the sender is responsible for both the freight back to us, plus the additional shipping of the replacement shipment. We do not ship exchanges for free unless we did something wrong. In the rare instance when a part is being returned without an exchange or replacement the sender is responsible for all shipping costs incurred. Shipping costs are not refundable. If free shipping applied to the original order, the actual shipping cost will be deducted from the refund and is not covered by the restock fee.

Shipments Back to Us:

Please take care when packaging any returns to insure they arrive safely and in the case of non-defective returns that they arrive in un-opened, uninstalled, sell-able condition. Please make sure they are wrapped/padded individually to protect the items from banging around in the box and marring the item(s), Styrofoam peanuts alone will not prevent this. Retail packaged items must be sell-able as new in the original packaging. Torn or taped shrink wrap is NOT considered as new. Please refrain from using Duct Tape on actual product boxes, it is not standard packaging tape and will prevent us from selling the product as new. Items banged up from insufficient padding or taped in Duct Tape will be refused and returned to the shipper at their cost. Please be sure to insure the returned item for full value, as we will not be responsible or liable for items lost or damaged during shipping.

Restocking Fee:

A 20% restocking fee will be applied to all returns for refund or exchange. Shipping charges are non-refundable. No refunds or exchanges after 20 days.

Technical Support:

SS Custom Cycle Inc. offers full technical support on our own manufactured products and limited technical assistance is available for all other products. In many cases we will not be able to offer advice or guarantee compatibility of unrelated items or fitment of items not specific to the intended product application. We will attempt to provide you with all of the information the manufacturer provides us with. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications.

Processing Time:

You can expect your order to be processed within approximately 24-48 hours unless stated otherwise in your e-mailed confirmation, this is provided that the items are in stock and there are no problems with payment verification. SS Custom Cycle does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Please check your email within 24 hours of your order to confirmation.

Security:

Your security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy:

SS Custom Cycle Inc. respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for no other purpose other than for processing and direct contact with you, our customer.

Canceling orders:

You may request than an order be canceled provided the order has not already been processed and/or shipped. Simply email us at contactsscycle@aol.com during our hours of operation to request an order be cancellation. In the event that the order has already been processed but not shipped, a cancellation fee will apply of 20% to cover any shipping costs we will have incurred. Shipped orders cannot be canceled.

Product Listings:

SS Custom Cycle Inc. strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SS Custom Cycle Inc. shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other website’s from SS Custom Cycle Inc. are provided as resources to customers looking for additional information and/or professional opinion. Product fitments are made on USA models only, fitment is not guaranteed on non-USA models, ordering for non USA models is at the customers own risk. SS Custom Cycle Inc. does not assume responsibility for the claims and/or representations made on these or any other website’s or companies.

 

Product Revisions:

SS Custom Cycle is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, SS Custom Cycle Inc. puts forth its best efforts to ensure that all product information provided is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. SS Custom Cycle Inc. relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Product fitments are made on USA models only, fitment is not guaranteed on non-USA models, ordering for non USA models is at the customers own risk. Consequently, SS Custom Cycle Inc. will not be held responsible for product revision changes.

 

SS Custom Cycle Inc. Purchase Agreement:

By placing an order and or accepting delivery of any product delivered from SS Custom Cycle Inc. (“sscustomcycle.com”), you the (“Customer”) agree to be bound by the terms and conditions listed here. You and SS Custom Cycle Inc. agree that the following terms and conditions are the exclusive terms governing the sales transaction between you the Customer and SS Custom Cycle Inc. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order or accept delivery of any goods from SS Custom Cycle Inc. In addition the product you have purchased may not be DOT approved and may not be legal in your state. Some products are sold for show and/or decorative purposes only. SS Custom Cycle shall not be held responsible for incidental damage or any associated costs resulting from the use, installation or removal of our products. Nor, will we be responsible for inconvenience or loss of use of the accessory or vehicle on which it is installed on. SS Custom Cycle shall not be held responsible for customer negligence, carelessness or any other circumstance beyond our control. The customer agrees to this by installing or having our products installed. All products should be installed by a professional shop/mechanic. All NYS orders are subject to NYS sales tax (8.125%). The customer acknowledges and agrees to these terms by submitting their order. All delivered prices are for US 48 state orders only.

 

Shipping Policies:

Free shipping offer is valid only on orders shipped within the US 48 states.
Standard UPS Ground or similar service will be selected solely by SS Custom Cycle Inc.
Free shipping includes package tracking and insurance coverage.
If shipping charges do apply, the charge will appear on your invoice.
SS Custom Cycle Inc reserves the right to end or change any shipping offers at any time.
In “some instances” additional shipping & handling charges may apply and you will be notified prior to processing your order.
Only items that are marked as “Delivered” include “Free Shipping”.

 

International Orders:

Please be aware that we do not accept phone orders from outside the USA
All international orders must be placed via our secure order link.
If a shipping quote is desired before ordering please use the add to quote tab
Product fitments are made on USA models only, fitment is not guaranteed on non-USA models, ordering for non USA models is at the customers own risk.
International orders will be billed shipping, at the lowest available rate
All shipments are sent tracked and insured.
Shipments sent by USPS Priority or Express have a limited maximum insured value of $500.00 (US$)
All additional duties, taxes and the like, are the sole responsibility of the consumer/receiver. SS Custom Cycle has no knowledge or control of the amount of these fees, and therefore accepts no liability for them.

Additional Charges:

Over-sized items: These are packages that are more than 84 inches in combined length an girth, if an item is subject to any additional charges we will notify you before processing your order. Multiple box orders where the separate part(s) do not qualify for free shipping or the total dollar amount of the order is divided by the number of boxes and doesn’t equal at least $100.00 per box. Delivered Pricing does not apply to Alaska, Hawaii or Puerto Rico as ground shipping is not available to those areas.

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