TERMS AND CONDITIONS
Placing Orders
SS Custom Cycle Inc. uses a secure server to provide you with a safe and simple way of ordering on-line. We have designed our website to simplify the search process and ordering procedures for our customers. Once you place your order you receive an order confirmation via e-mail, your order will then be processed and shipped ASAP. Items noted with "Free Shipping" will be sent ground or similar service at SS Custom Cycles discretion. Items not including Free Shipping will be sourced and shipped at the lowest price available, and charged accordingly. For items that do not include free shipping, we have provided an "add to quote" button. With this feature you can receive your delivered to the door price quote, prior to placing your order. Still not comfortable with on-line ordering? Then simply phone in your order at 252-802-4046. Thank You
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**All Prices on this website are listed in US dollars.
Discount Information:
OK here's the deal... We discount everything if you're checking out a part on our website and there's no pricing listed, it's because the manufacture restricts us from publishing or advertising a discounted prices on-line... All we can recommend is that you call or click the "QUOTE" link... Also be sure to check our distributor options for Additional Parts not shown on our website, you won't be disappointed
Terms & Conditions
Warranties:
Terms and Conditions regarding all other warranties on the products sold hereby are those made by the manufacturer. The seller, SS Custom Cycle Inc., hereby expressly disclaims all warranties, either express or implied, including any implied warranty of function or fitment for any particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products. The manufacture of the product determines how the warranty will be handled
All products manufactured by SS Custom Cycle are warranted against defects in material and/or workmanship for a period of 90 days. This does not cover finishes such as plating, or painted surfaces with discoloration or rust. This warranty shall be limited to the repair or replacement of the part in question, which may be proven defective under normal use. We will not warranty any part that has been abused, misused, improperly installed, or modified.
Dealers or distributors are not authorized to make dispositions binding upon SS Custom Cycle Inc. We will not be responsible for any labor charges incurred in removing or replacing any part under warranty. All returns must be accompanied by a return authorization number and a copy of the purchase invoice. Parts being returned without an authorization may be refused by our receiving department.
Defective, Damaged or Missing items:
Terms and Conditions for incorrect, damaged, or missing item(s) must be reported within 48 hours of receipt. All damaged items must be returned with all of the original packaging instructions and hardware. Replacement items will not be shipped out prior to receipt and inspection of any product returned for a warranty claim. We have no control over missing parts or hardware on other manufactures products. All missing parts will be sent from the manufacture direct to the consumer. Items damaged in transit, or found to be defective would qualify for a return/replacement of the same product only. Refunds are only available if a replacement part is not available at the time
Chrome and Other Finishes:
Terms and Conditions for all items including exhausts should be thoroughly inspected within 48 hours of receipt for defects in the chrome or other damages to the finish before the installation. If any defects are detected you must notify us immediately by telephone or email. Once you have installed Chrome items they are not returnable. This does NOT include scratches or blemishes to the chrome, which as stated above must be detected and reported to us BEFORE installation begins. We hope the above is clear, if you install, item is non-returnable except for manufacturer’s defects and even then it will only be for exchange of like item. Exhaust discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc., and is not caused by defective manufacturing therefore there will be no warranty on exhaust pipes and mufflers with regards to discoloration.
Return Policy On Parts:
Terms and Conditions for returned products. All products must be in new, unused, uninstalled condition and include the original box and/or packaging with all tags included. Opened or installed products are not returnable except for manufacturer’s defects such as the part not fitting correctly or not functioning properly. Manufacturer defects will be confirmed once we receive the part back and it is inspected. If it is determined that the item is defective it will be exchanged for the same item. Defective returns are only exchangeable for like items. Swapping to different items or canceling entirely is not permitted. Parts are non-returnable for cosmetic blemishes if installed. Bottom line, inspect your order BEFORE you attempt to install them!! All non-defective returns must be in the original boxes in NEW (meaning never opened and never installed) and re-sellable condition or else the returned will not be accepted. Returned items that do not qualify will be returned at the customers at their expense. Non-defective return balances can be used for store credits or refunded to the original purchasing card, less restocking and associated shipping fees.
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Orders for Wheels, Seats, Fenders, Body Parts, Engine Components, Used Parts, Tools, Paint, or Electrical Components, Cables and or any other "Made To Order Part" "Pre-Order" or "Special Order" Item" CANNOT BE CANCELLED and are NON-REFUNDABLE and NON-RETURNABLE. Closeouts are NON-RETURNABLE.
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There will be a 20% restocking fee for all non-defective returns. Please note, the original shipping charge will be deducted even if free shipping applied. No credit will be issued for labor or any other cost incurred in the installation of a product. Returns require an RMA# (Return Manufacturer Authorization Number). Incoming shipments without an RMA# attached will be refused! Electrical parts are NON-RETURNABLE. If warranty applies, most electrical items are warranted manufacture direct. Positively no returns after 20 days.
Return Policy on Freight:
Under our Terms and Conditions we will not be responsible for any return shipping costs on non-SS Custom Cycle manufactured parts, unless the defect is due to our own fault. If a part is being returned as a non-defective item and is being replaced or exchanged then the customer is responsible for both the freight back to us, plus the additional shipping of the replacement shipment. We do not ship exchanges for free unless we did something wrong. In the rare instance when a part is being returned without an exchange or replacement the sender is responsible for all shipping costs incurred. Shipping costs are not refundable. If free shipping applied to the original order, the actual shipping cost will be deducted from the refund and is not covered by the restock fee.
Shipments Back to Us:
Please take care when packaging any returns to insure they arrive safely and in the case of non-defective returns that they arrive in un-opened, uninstalled, sell-able condition. Please make sure they are wrapped/padded individually to protect the items from banging around in the box and marring the item(s), Styrofoam peanuts alone will not prevent this. Retail packaged items must be sell-able as new in the original packaging. Torn or taped shrink wrap is NOT considered as new. Please refrain from using Duct Tape on actual product boxes, it is not standard packaging tape and will prevent us from selling the product as new. Items banged up from insufficient padding or taped in Duct Tape will be refused.
Restocking Fee:
Terms and Conditions a 20% restocking fee will be applied to all nondetective returns for refund. Shipping charges are nonrefundable. No refunds or exchanges after 20 days.
Technical Support:
SS Custom Cycle Inc. offers full technical support on our own manufactured products and limited technical assistance is available for all other products. In many cases we will not be able to offer advice or guarantee compatibility of unrelated items or fitment of items not specific to the intended product application. We will attempt to provide you with all of the information the manufacturer provides us with. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications.
Processing Time:
Under our Terms and Conditions you can expect your order to be processed and completed within approximately 24 hours unless stated otherwise in your e-mailed confirmation. This is provided that the items are in stock and there are no problems with payment verification. SS Custom Cycle does not guarantee same day-shipping. Please note orders are not processed after normal business hours, weekends or holidays, it will always fall to the next business day. Please check your email within 24 hours of your order to confirmation.
Security:
Your security is our number one priority, All on-line transactions are sent through our secure server encrypted. Once we receive your information, only authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Privacy:
SS Custom Cycle Inc. respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for no other purpose other than for processing and direct contact with you, our customer.
Canceling orders:
Terms and Conditions for canceling an order. The customer may request than an order be canceled provided the order has not already been processed and/or shipped. Simply call or email us at [email protected] during our hours of operation to request an order be canceled. Please note, once an order has been processed there's only a short window of about 10 minutes before the order is in the shipping system. Orders already in the shipping system cannot be cancelled. Please note any shipping costs incurred by SS Custom Cycle Inc are non refundable. Shipped and or Special Order items cannot be canceled. See returns
Product Listings:
Terms and Conditions for product listing: SS Custom Cycle Inc. strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SS Custom Cycle Inc. shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other website's from SS Custom Cycle Inc. are provided as resources to customers looking for additional information and/or professional opinion. Product fitments are made on factory equipped USA models only, fitment is not guaranteed on non-USA models, fitment is not guaranteed on models not listed on our website and ordering them is at the customers own risk. SS Custom Cycle Inc. does not assume responsibility for the claims and/or representations made by other companies regarding their products or any other websites published information.
Product Revisions:
Under our Terms and Conditions SS Custom Cycle is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, SS Custom Cycle Inc. puts forth its best efforts to ensure that all product information provided is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. SS Custom Cycle Inc. relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Product fitments are made on USA models only, fitment is not guaranteed on non-USA models, ordering for non USA models is at the customers own risk. Consequently, SS Custom Cycle Inc. will not be held responsible for product revision changes.
SS Custom Cycle Inc. Purchase Agreement:
By placing an order online or by phone the customer agree to be bound by the terms and conditions listed here. The terms and conditions listed here are the exclusive terms governing the sales transaction between you the Customer and SS Custom Cycle Inc. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order or accept delivery of any goods from SS Custom Cycle Inc. In addition the product you have purchased may not be DOT approved and may not be legal in your state. Some products are sold for show and/or decorative purposes only. SS Custom Cycle shall not be held responsible for incidental damage or any associated costs resulting from the use, installation or removal of our products. Nor, will we be responsible for inconvenience or loss of use of the accessory or vehicle on which it is installed on. SS Custom Cycle shall not be held responsible for customer negligence, carelessness or any other circumstance beyond our control. The customer agrees to this by installing or having our products installed. All products should be installed by a professional shop/mechanic. All NC orders are subject to sales tax (7%). The customer acknowledges and agrees to these terms by submitting their order.
Shipping Policies:
Free shipping offer is valid only on orders shipped within the United States. (Excludes AK, HI and CA)
Shipping is only available to the card holder at the bill to address on file with the credit card provider
Alternative shipping addresses are at the sole discretion of SS Custom Cycle Inc
Standard ground or similar service is at the sole discretion of SS Custom Cycle Inc.
Free shipping includes package tracking
Orders exceeding $500.00 are sent signature required
All customers are sent tracking information via email, it is the customer's obligation and responsibility to inform SS Custom Cycle within 24 hours of a package not being delivered on the appropriate date
Failure to report an undelivered package within the 24 hour time frame the customer forfeits any claim of not receiving their item
Refusing or neglecting acceptance of the package for any reason will result in an automatic forfeit of any claim for a refund for any reason whatsoever
SS Custom Cycle Inc reserves the right to end or change any shipping offers at any time.
In "some instances" additional shipping & handling charges may apply on USA orders and you will be notified prior to processing your order.
Once the seller (SS Custom Cycle Inc) delivers the package to the delivery service (like USPS or FedEx) and the tracking information shows that is was delivered to the recipient's address, the seller's responsibility ends other then for warranty.
The buyer is responsible for the package after it's delivered, including any theft that may occur.
If a package is stolen, the recipient should report the theft to the delivery service and the local police
Please note that FedEx is now requiring a delivery signature for insurance coverage, waving the signature option will void insurance coverage after the package has been confirmed as delivered by FedEx
While SS Custom Cycle Inc does everything possible to ship within the estimated time frame, we will not be held liable for delays that are out of our control
Only items that are marked "Free Shipping" will include free shipping.
International Orders:
**Currently Suspended**
All international orders must be placed via our secure order link.
Please use the add to quote tab to obtain pricing for outside the USA
Non-USA orders can only ship to the card holder at the bill to address on file with with the credit card provider.
Third party shipping is not an available option
Product fitments are made on USA models only, fitment is not guaranteed on non-USA models, ordering for non USA models is at the customers own risk.
All shipments are sent tracked and insured.
All pricing is in US$ only, please consult your credit card provider for current exchange rates
All additional duties, taxes and the like, are the sole responsibility of the consumer/receiver. SS Custom Cycle has no knowledge or control of the amount of these fees, and therefore accepts no liability for them.
Refusing or neglecting acceptance of the package from International customs for any reason will result in an automatic forfeit of any claim for a refund for any reason whatsoever
Please note we do not have service available to all countries, please check availability prior to ordering
Additional Charges:
Over-sized items: These are packages that are more than 84 inches in combined length an girth, if an item is subject to any additional charges we will notify you before processing your order. Delivered Pricing does not apply to California, Alaska, Hawaii as drop shipping is not available to those areas.
Our Terms and Conditions are designed to be fair, reasonable and legally binding for all parties
